Return Policy

Thank you for shopping with Wain Technologies. This Shipping and Return Policy outlines the Terms and Conditions relating to product return. By placing an order with us, you agree to the terms below.

Return & Exchange Policy

We are committed to ensuring customer satisfaction. However, due to the nature of electronic products, we do not accept returns or exchanges unless the item is defective.

Defective Items

If you believe you have received a wrong or defective item:

• Contact us immideately at info@wain.co.ke or call +254748885895 with your order number, product details, and a description of the defect.
• You may also visit our shop for in-person assistance.

Return Requirements

• Returns must be made within 5 days of receiving the product.
• When returning an item, keep all seals, tags, manuals, accessories intact and ensure the item is in its original condition and original packaging.
• Remove any passwords from devices being returned, otherwise the return will be invalid.
• Proof of purchase is required.

Once we receive the returned product:

• It will be inspected to verify the defect.
• You will be notified by call within a reasonable timeframe about the eligibility for a refund, repair or replacement.

Refunds

• If approved, a refund will be issued via your original method of payment.
• Shipping and handling charges are non-refundable.
• The customer is responsible for the cost and risk of return shipping.

Exchanges

• We only replace items if they are the wrong items, received defective or damaged.
• If approved, a replacement product will be sent to you at no additional cost.

Return Shipping

• You are responsible for the shipping costs and insurance of returned items.
• Wain Technologies is not responsible for any loss or damage during return shipping.
• We recommend using a trackable courier service for all returns.

Additional Terms

• This policy applies only to products purchased directly from Wain Technologies, either through our Website or at our physical store.
• For warranty-related issues, please refer to our Terms and Conditions, as warranties are provided by the manufacturer, not Wain Technologies.
• We reserve the right to refuse returns or exchanges that do not comply with this policy.

For further inquiries or assistance, please contact us at:

• Location: Veteran House, Moi Avenue, 4th Floor Shop 401, Nairobi, Kenya
• Email: info@wain.co.ke
• Tel: 0748885895